How can I repay/refund my shoppers the money they have already paid?

Find the purchase concerned in the history of your shop, click on it and the “Refund” button will appear, with which you can easily refund either the entire or total amount of the purchase to the source (e.g. bank card) the shopper originally used to pay with.

Please note that refunding is an unusual transaction; it might, therefore, take 1 to 30 working days, depending on the processing time of the banks involved—so it is not up to us. Please inform your shopper accordingly!

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