Why has my shop not been approved yet?
The approval of shops has several rounds. We first check whether the conditions are met and we check the shops in terms of the risks they mean to us (financial background, reputation, types of products/services). We might set individual conditions, and it is also possible that we reject them, i.e. we do not serve the given activity or organization at all. You can read more about risky and prohibited activities here. We often request the submission of additional licenses, documents; the verification may, therefore, take longer, even several days. If we find any incompletions, we will contact you. In that case we request that you supply the missing information and we recheck the shop. This process might take several rounds and last even for weeks.
We will get back to you as soon as possible via email. If you chose answer by phone, we will call you at your preferred time interval.