Find the purchase concerned in the Activity menu, click on it and the “Refund the transaction amount” button will appear, with which you can easily refund either the total or subtotal amount of the purchase to the source (e.g. bank card) the customer originally used to pay with.

There is no extra charge for the refund, but the original transaction has been completed, the refund is another transaction. So, the Gateway fee has already been deducted, and it will not be refunded, since the card acceptance has already occurred.

Important! Please note that refunding is an unusual transaction; therefore, it might take 1 to 30 working days, depending on the processing time of the banks involved—so it is not up to us. Please inform your customers accordingly!