All online services require a username and a password for access, which means everyone uses dozens of passwords every day. Without a dedicated password manager, sharing passwords, using the same ones on different sites, and creating simple, easy-to-guess passwords are quite common, and make it easier for hackers to access accounts.&nbsp;When you add the Barion app as an authentication method, you can sign in using your biometric authentication (fingerprint or facial recognition), screen passcode, or unlock pattern instead of your password. These authentication methods provide more secure and convenient access than traditional passwords.Barion implements FIDO2, which is the collective term for the Fast Identity Online Alliance’s newest set of strong authentication standards and protocols. FIDO2 offers a passwordless authentication solution, so you don’t need to remember complex passwords, or go through tedious password reset processes. Adding the Barion app as an authenticator is an easy-to-use additional layer of security for your money.

Why is logging in with my Barion app more secure than using a password?

As a regulated e-money issuer, Barion must implement strong customer authentication (SCA). Therefore, we’ve increased the security of Barion Wallets: instead of using a password that can be guessed, forgotten, or stolen, you authenticate yourself by unlocking your mobile phone, typically using your fingerprint.Watch <a href="https://www.youtube.com/watch?v=LcpYnUU1lCU" rel="noopener noreferrer" target="_blank">a short video (in Hungarian)</a> about the concept and how it works in practice.To further protect your Barion Wallet, you’ll also be prompted to authenticate using the Barion mobile app whenever you attempt the following:<ul><li><a href="https://www.barion.com/en/help/how-can-i-transfer-money-with-barion/" rel="noopener noreferrer" target="_blank">sending someone money</a></li><li><a href="https://www.barion.com/en/help/what-does-bank-transfer-mean/" rel="noopener noreferrer" target="_blank">starting a bank transfer</a></li><li>modifying (<a href="https://www.barion.com/en/help/setting-up-passwordless-login-through-your-browser" rel="noopener noreferrer" target="_blank">adding to</a> or <a href="https://www.barion.com/en/help/how-to-delete-an-authentication-method" rel="noopener noreferrer" target="_blank">deleting from</a>) your list of authentication methods</li><li><a href="https://www.barion.com/en/help/how-can-i-close-my-barion-wallet/" rel="noopener noreferrer" target="_blank">closing your Barion Wallet</a></li></ul>

Why do I need a Barion mobile app to see my Barion Wallet?

☝️You need to do this online, using a desktop or mobile browser.
<ol>
 <li>Log in to your <a href="https://secure.barion.com/" rel="noopener noreferrer" target="_blank">Barion Wallet</a>.</li>
 <li>Click on the profile icon in the upper-right corner, select “Security,” and then click on the “+Add Barion app” button.</li>
<ul>
 <li style="text-indent: 1em;">If the Barion app isn't already installed on the device you want to add as an authentication method, install it using the QR codes or links.</li>
 <li style="text-indent: 1em;">Otherwise, click on the “Next” button.</li>
</ul>
 <li>Open the Barion app on your phone and tap the “Scan QR” button.</li>
 <li>Allow the Barion app to access your phone's camera.</li>
 <li>Use the Barion app to scan the QR code displayed on your browser screen.</li>
 <li>If you're using your phone's browser and you have the app downloaded to the same phone, click on the “Open Barion App” button in the browser.</li>
 <li>Allow access to the authentication settings in the app and let the biometric authentication process run, or enter the passcode required to unlock your screen.</li>
 <li>Go to Other &gt; Settings &gt; Notifications to make sure notifications are enabled.</li>
</ol>
Once the “Successful!” screen appears in the app, you can log in to Barion using passwordless login. This means that when you want to access your Wallet from a browser, you’ll be able to confirm the login using the notification sent to your phone instead of a password.
We explain how to add more devices to your Wallet <a href="https://www.barion.com/en/help/can-i-have-more-than-one-authentication-method/" rel="noopener noreferrer" target="_blank">here</a>.

Setting up passwordless login through your browser

<ol>
 <li>If the Barion app isn't already installed on the device you want to add as an authentication method, log in to your <a href="https://secure.barion.com/" rel="noopener noreferrer" target="_blank">Barion Wallet</a>.</li>
 <ul>
 <li style="text-indent: 1em;">If the Barion app is already installed on the device, go to step 4.</li>
 </ul>
 <li>Click on the profile icon in the upper-right corner, select “Security,” and then click on the “+Add Barion app” button.</li>
 <li>Install the app using the QR codes or links.</li>
 <li>Open the Barion app and click on the “Log in or Sign up” button.</li>
 <li>Enter the email address you use for your Barion Wallet, then click on the “Next” button and enter your password. After that, click on the “Log in” button.</li>
 <li>On the “New Authentication Method” screen, click on the “Got it” button.</li>
 <li>Go to Other &gt; Settings &gt; Notifications to make sure notifications are enabled.</li>
</ol>
Once you’ve completed the process, you can log in to Barion using passwordless login. This means that when you want to access your Wallet from a browser, you’ll be able to confirm the login attempt using the notification sent to your phone instead of a password.
We explain how to add more devices to your Wallet <a href="https://www.barion.com/en/help/can-i-have-more-than-one-authentication-method/" rel="noopener noreferrer" target="_blank">here</a>.

Easy setup of passwordless login through the Barion app

If you've run into trouble trying to add your device as an authentication method, check the following:<ul><li>Your device is running Android 9 (28 API level), or iOS14 or higher.</li><li>Your device is set to receive notifications from Barion.</li><li>Your device has a screen lock and biometric security set up.</li></ul>If the issue persists, get in touch with Barion customer care with the following info:<ul><li>Are you trying to add the device as an authentication method online or in the Barion mobile app?</li><li>What device or browser are you using?</li><li>What version is your device OS?</li><li>Do you get an error message during login? If yes, try to attach a screenshot or photo.</li></ul>

I couldn't add my device as an authentication method

The Barion app can be used on the following mobile devices:<ul><li>At least Android 9 (API level 28)</li><li>iOS 14 and newer versions of the operating system</li><li>Harmony OS (not supported above version 4.0)</li></ul>

What kind of device do I need for the Barion app?

Yes, you can register more than one device as an authentication method. You can start the process through <a href="https://www.barion.com/en/help/setting-up-passwordless-login-through-your-browser/" rel="noopener noreferrer" target="_blank">your browser</a> or through <a href="https://www.barion.com/en/help/easy-setup-of-passwordless-login-through-the-barion-app/" rel="noopener noreferrer" target="_blank">the Barion app</a>, and then use any of these devices to log in to your Barion Wallet.
You can manage your authentication methods in your Barion Wallet online, in the <a href="https://secure.barion.com/Security" rel="noopener noreferrer" target="_blank">Security</a> menu:
<img src="https://cdn.builder.io/api/v1/image/assets%2F2608e3e8b0c04f8a8353e15e3bd594ab%2F5537c647ceee4ce8bf7cd03f4472d5a4" width="300" />
In fact, having more than authentication method is recommended to be able to sign in even if you lose or damage the device you first authenticated with. When you log in online, you'll be prompted to choose which one of your multiple authenticators you'd like to use.
<img src="https://cdn.builder.io/api/v1/image/assets%2F2608e3e8b0c04f8a8353e15e3bd594ab%2Fd3944ecc82324371a7ef061a85728105" width="380" />

Can I have more than one authentication method?

You'll need a mobile device that you've registered as an authentication method. <a href="https://www.barion.com/en/help/setting-up-passwordless-login-through-your-browser/" rel="noopener noreferrer" target="_blank">Find out</a> how to register your phone as an authentication device for your Barion Wallet.Logging in online:<ol><li>Visit <a href="https://secure.barion.com/" rel="noopener noreferrer" target="_blank">https://secure.barion.com/</a>, enter the registered email address of your Barion Wallet, and click “Next”.</li><li>Select an authentication method if you've registered more than one. <a href="https://www.barion.com/en/help/can-i-have-more-than-one-authentication-method/" rel="noopener noreferrer" target="_blank">To ensure uninterrupted access, we recommend setting up multiple authentication methods.</a></li><li>Unlock your selected authentication device, and tap “Yes” in the push notification.</li><li>Confirm your login and verify your identity on your mobile device's screen.</li></ol>Logging in on your mobile app:<ol><li>Open the Barion mobile app.</li><li>Authenticate yourself using the authentication method set up on your device (PIN, pattern, Face ID, fingerprint, etc.).</li></ol>If you run into trouble logging in, reach out to our Customer Care team using the contact information below:<ul><li>Email: <a href="mailto:hello@barion.com" rel="noopener noreferrer">hello@barion.com</a></li><li>Phone: <a href="tel:+3614647099" rel="noopener noreferrer">(06 1) 464 7099</a></li></ul>

How do I log in to my Barion Wallet?

As a regulated e-money issuer, Barion must implement strong customer authentication (SCA) to secure your transactions and prevent electronic payment fraud. This means that all our clients need to set SCA up.World-wide best practices recommend that biometric or PIN-based authentication is more secure than codes delivered via text message, which is why Barion is using it.Setting up a screen lock secures not only your Barion Wallet, but every other information stored on your mobile device.

Do I have to use the new login method? Can I use a code delivered by text message instead of unlocking my device screen?

You get this error message if your phone doesn't have a screen lock set up. Set up a screen lock with a PIN, password, pattern or biometric authentication and try again.

I got a "Your phone isn't secure" error – what should I do?

Rest assured if you happen to lose your device; the recovery process is straightforward. In most cases, you may only need to log in with your Apple ID or Google account on the new device, download the Barion app, and log in as you did previously. Here are the detailed steps to ensure a smooth login experience on both iOS and Android.<h5>iOS&nbsp;</h5>If you are using the Barion app version 6.0.8 or later and have iCloud Keychain enabled (<a href="https://support.apple.com/en-us/HT204085" rel="noopener noreferrer" target="_blank">refer to the detailed instructions on how to enable it</a>) on your device, you can seamlessly synchronize your passkeys across all your Apple devices.&nbsp;If you access to your original device, the process involves authenticating yourself with your Apple ID and completing the two-factor authentication procedure established by Apple. Upon successful login to your Apple account, your passkeys will be seamlessly shared with your new device. To log in to your Barion account, simply download the Barion app on the new device, enter your email address, and proceed with the login process, just as you did before.<h6>What is the iCloud Keychain?&nbsp;</h6>The iCloud Keychain serves as a highly secure storage mechanism integrated into Apple devices, designed for safeguarding sensitive data, including passkeys. Leveraging a blend of hardware and software security measures, the iOS keychain ensures the utmost protection of user data. Its ability to sync across multiple devices makes it both secure and convenient, allowing you effortless access to your stored passkeys from any of your Apple devices.&nbsp;In case you started to use the new authentication process below v6.0.8 and you lost your device, please send us a message to <a href="mailto:hello@barion.com" rel="noopener noreferrer">hello@barion.com</a> from the email address that you used for your Barion account. Our Customer Care Team will assist you further.<h5>Android&nbsp;</h5>When you generate a passkey on an Android device, it is automatically saved and synchronized across your other Android devices through your Google account. If you lose access to your original Android device, the recovery process is straightforward. Simply log in to the same Google account on a device utilizing Google’s Credential Manager, and you'll seamlessly regain access to your Barion account as before. All you need to do is download the Barion app, enter your email address, and proceed with the login process.&nbsp;In case you run into an issue on your new device, please send us a message to <a href="mailto:hello@barion.com" rel="noopener noreferrer">hello@barion.com</a> from the email address that you used for your Barion account. Our Customer Care Team will assist you further.

What happens if I lose my mobile device?

If you have accidentally deleted the Barion app or have a new mobile device, follow the steps below:<ol><li>Install the Barion mobile app to your mobile device from <a href="https://play.google.com/store/apps/details?id=barion.app&amp;pcampaignid=web_share" rel="noopener noreferrer" target="_blank">Google Play</a> or the <a href="https://apps.apple.com/hu/app/barion/id896714923" rel="noopener noreferrer" target="_blank">App Store</a>.</li><li>Open the app, and <a href="https://www.barion.com/en/help/how-do-i-log-in/" rel="noopener noreferrer" target="_blank">log in to your Barion Wallet</a>.</li></ol>After re-installing the app, you'll be able to use the device as an authentication method again.

I accidentally deleted the Barion app – what should I do?

If you're not getting a push notification on your selected authentication method, log in the Barion mobile app. This should show all your pending authentication prompts for you to confirm.<img src="https://cdn.builder.io/api/v1/image/assets%2F2608e3e8b0c04f8a8353e15e3bd594ab%2Fa4af4784629e40ebbf981efcb150e8c2" width="60"><img src="https://cdn.builder.io/api/v1/image/assets%2F2608e3e8b0c04f8a8353e15e3bd594ab%2Fc2753ad0e3af4687be119d4e56065fbf" width="315">If you still can't authenticate, check the following:<ul><li>Your device is running the latest Barion app version.</li><li>Mobile data or Wi-Fi is enabled.</li><li>Power saver (Android), or Do not disturb/Sleep (iPhone) mode is turned off.</li><li><a href="https://www.barion.com/en/help/enable-notifications-for-the-barion-app/" rel="noopener noreferrer" target="_blank">Notifications for the Barion app are enabled</a>.</li></ul>

I can't authenticate, because I'm not getting a notification on my authentication method

You need to enable push notifications for the Barion app to access Barion features.Here's how to do this:<ol><li>Go to the "Settings" app on your device.</li><li>Tap "Notifications" on iPhone, or Notifications &gt; App settings on Android.</li><li>Scroll down on iPhone, or tap "All apps" on Android to see the list of installed apps, and select Barion in the list.</li><li>Select "Allow notifications".</li></ol>

How do I enable notifications for the Barion app?

This is how you can remove a mobile device that has been set up as an authentication method if it has been stolen, sold, lost, or you simply no longer use it:
<ol>
 <li>Log in to your Barion Wallet <a href="https://secure.barion.com/" rel="noopener noreferrer" target="_blank">online</a>.</li>
 <li>Click on the profile icon in the upper-right corner, then select “Security” in the drop-down menu.</li>
 <li>Click on the “Barion app” button:
 <img src="https://cdn.builder.io/api/v1/image/assets%2F2608e3e8b0c04f8a8353e15e3bd594ab%2F1a5b82fb5de34b078a271e8e6222d888" width="330" style="display: block; margin-top: 5px; margin-bottom: 5px;">
 </li>
 <li>Select an authentication method and authenticate yourself to access your authentication settings.</li>
 <li>Click on the bin icon next to the authentication method you'd like to remove:
 <img src="https://cdn.builder.io/api/v1/image/assets%2F2608e3e8b0c04f8a8353e15e3bd594ab%2Ff217f43b40494ec1a5cd47b8034281ad" width="330" style="display: block; margin-top: 5px; margin-bottom: 5px;">
 </li>
 <li>Confirm by clicking the “Delete” button that you want to remove the selected authentication method.</li>
 <li>You will no longer be able to log in to your Barion Wallet using the Barion app on the deleted mobile device.</li>
</ol>
You need to have at least one active authentication method, so you won't be able to delete the last remaining one in the list.
If you change your mind later, you can add the same mobile device as an authentication device again—you can start this process <a href="https://www.barion.com/en/help/setting-up-passwordless-login-through-your-browser/" rel="noopener noreferrer" target="_blank">from your browser</a> or <a href="https://www.barion.com/en/help/easy-setup-of-passwordless-login-through-the-barion-app/" rel="noopener noreferrer" target="_blank">from your Barion app</a>.

What if I need to delete an authentication method?

To create your Barion Wallet, all you need to do is a short registration. The registration is free, we only charge fees for certain services which you can find in the applicable <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank">Prices and Conditions of Barion</a>.<ol><li>After selecting whether you wish to open a <a href="https://secure.barion.com/Registration/Individual" rel="noopener noreferrer" target="_blank">Personal</a> or a <a href="https://secure.barion.com/Registration/Organization" rel="noopener noreferrer" target="_blank">Business</a> Wallet.</li><li>Fill out the form with your data, then click on the “Sign up” button.</li><li>You will then get an email with the activation link. (<a href="https://www.barion.com/en/help/i-did-not-get-the-activation-email-after-registration-what-should-i-do/" rel="noopener noreferrer" target="_blank">I did not get the activation email after registration. What should I do?</a>)</li><li>Click on the “Complete registration” button in the “Barion registration activation” email and the activation page will open.</li><li>Choose a security question from the list and give your answer to it. Then click on the “Activate my account” button.</li><li>Please remember to the answer you’ve given, because this will be needed when you want to change your password, or for other procedures that require enhanced security).</li></ol>

How can I get a Barion Wallet?

Nothing. Registration is free and will remain free! Fees can be charged for some services which are included in the applicable <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank">Prices and Conditions of Barion</a>.

How much does it cost to register a new Barion Wallet?

You should register a Personal Wallet if:<ul><li>you wish to use your Wallet for individual purposes and if you do not have a business (you are not an individual entrepreneur);</li><li>you wish to connect your Barion to your Meska account;</li><li>you wish to use our Multiuser function.</li></ul>Register a Business Wallet if:<ul><li>you are an individual entrepreneur;</li><li>you have a business (e.g., an LTD, Inc, LP, or any other);</li><li>you are a nonprofit organization (e.g. nonprofit LTD, foundation or trust);</li><li>you are a private individual with a tax number.</li></ul>If you register as an organization, you must provide other data in addition to your email address and password (e.g. the precise name of the company, company registration number, registered seat).Important! You will not be able to change your e-mail address later, because this will be the used as an identifier of your Barion Wallet.

What is the difference between a Personal and a Business Wallet?

Please register a Business Wallet if you are an individual entrepreneur; if you have a business (e.g. a LTD, Inc, LP, or any other); or you are a nonprofit organization (e.g. nonprofit LTD, foundation or trust).Important! You can only open a shop from a Business Wallet.

When should I register as a business?

If you have not received the e-mail for any reason (e.g. it landed in the spam folder) or you have accidentally deleted it, the activation e-mail can be resent. To do that, try to log in on the <a href="https://secure.barion.com/" rel="noopener noreferrer" target="_blank">Barion main page</a> with your e-mail address and password. The system will warn you that the Wallet has not been activated yet and also offer you the resending of the activation e-mail. If you still do not get it, write to our customer service, and we will send you the activation e-mail.

I did not get the activation email after registration. What should I do?

You can create subsidiary accounts kept in Czech Koruna (CZK), Euro (EUR), Hungarian Forint (HUF), American Dollar (USD), Romanian Leu (RON), and Polish złoty (PLN) in your Barion Wallet.
<ol>
 <li><a href="https://secure.barion.com" rel="noopener noreferrer" target="_blank">Log in</a> to your Barion Wallet.</li>
 <li>On the “Home” page, click on the “New currency” button and use the drop-down menu to add a new currency.</li>
 <li>After selecting the currency, click on “Create”.</li>
</ol>
If you <a href="https://secure.barion.com/Transfer?successfulLogin=True" rel="noopener noreferrer" target="_blank">Send money</a> in a currency for which the recipient does not yet have a subsidiary account, one will be opened automatically.
Please note that currency conversion between different currencies is currently not available. However, you can initiate bank transfers from any of your sub-accounts held in a supported currency.
It is also important to note that a Barion account can receive transfers in a different currency, and such funds can also be transferred out from Barion. In these cases, the currency conversion is always performed by the participating bank using its current exchange rate, and the bank may also charge a currency conversion fee.
<ul>
 <li>When receiving money: the sender's bank exchange rate applies.</li>
 <li>When sending money: the recipient's bank exchange rate applies.</li>
</ul>
If you already have a Barion merchant account, you can open a sub-account in any supported currency to accept payments in that currency as well. To do so, you need to set the “Currency” value accordingly during the integration process.

How can I open a foreign currency subsidiary account in my wallet?

Important! Use the <a href="https://secure.barion.com/Transfer" rel="noopener noreferrer" target="_blank">Send money</a> function, if you want to send money from your Wallet to another Barion Wallet.
<ol>
 <li>If you are logged in from your browser, click on the “Send money” menu.</li>
 <ul>
 <li>From the Barion application, click on Transfers &gt; +New transfer &gt; Send money button.</li>
 </ul>
 <li>Enter the recipient's email address, and the amount and currency you'd like to send.</li>
 <ul>
 <li>If your recipient doesn't have a Barion Wallet yet, they'll need to register one before they can receive the money. We'll send them a Barion registration link to the email address you provided. Note that if your recipient doesn't register an account within seven days, you'll get the money back automatically.</li>
 </ul>
 <li>Add a comment in the “Comment” field if you like.</li>
 <li>Review the details.</li>
 <li>Click on “Send”.</li>
 <ul>
 <li>Note that in the web browser, you'll need to confirm the transfer in a modal window and also confirm your identity using your authentication method.</li>
 </ul>
</ol>

How can I send money with Barion?

Yes, you can. To send money, it is absolutely not necessary that the recipient has a Barion Wallet. <a href="https://www.barion.com/en/help/how-can-i-send-money-with-barion/" rel="noopener noreferrer" target="_blank">You can see the steps of how to use the Send money function here</a>.The recipient will be notified in an email that you have sent them money. They will also get a registration link in the email to register in a minute and will be able to see the money you sent them in their new Wallet.Important! The recipient can use the registration link in the email only for 7 days after you sent the money. If they do not register during this period, then the money will be automatically sent back to you.

Can I send money to somebody who does not have a Barion Wallet?

Select the <a href="https://secure.barion.com/User/AccountHistory" rel="noopener noreferrer" target="_blank">Activity</a> menu where you can see all your previous transactions. In the details of the transaction, you can see whether the recipient has already claimed the money (delivered), whether the transfer is still pending and, if so, until when it can be claimed, or whether the transaction was unsuccessful because the one-week claim period has expired.Important! If you send money to someone who already has a Barion Wallet, you will not see a "Status" field in the transfer details, as the amount is credited to the recipient's Wallet immediately. This also applies if the recipient has already started the registration process but has not yet activated their Wallet.

How can I check whether someone without a Barion Wallet has claimed the money I sent?

Sending money does not and will not have any fees.

Is there a fee for Sending money?

If you send money to a non-existent email address, the amount will be automatically returned to you after seven days.
If the recipient's email address exists:
<ul>
 <li>but they do not yet have a Barion Wallet, they will receive an email notification informing them that you have sent them money. The email will also contain a link that allows them to register in just a minute. Once they have registered, the money you sent will appear in their Wallet.</li>
 <li>and they already have a Barion Wallet, the amount will be available immediately in their Barion balance.</li>
</ul>
Important! It is not possible to request a refund if you used the “Send money” function, as this is simply a transfer of funds between users and not a payment made in exchange for a product or service.

What should I do if I sent the money to a wrong email address?

If the recipient has a Barion Wallet, then the amount will arrive there immediately upon transaction approval. If you send money to somebody who does not have a Barion Wallet yet, then they will get it when they register and activate their Wallet.

How long does it take for the money to arrive if it is sent with Barion?

The “<a href="https://secure.barion.com/Transfer" rel="noopener noreferrer" target="_blank">Send money</a>” function does not transfer funds to a bank account.Instead, the amount is credited to the Barion Wallet of the recipient you specify. The recipient will receive an email notification about the transfer, and the funds will appear in their Barion balance, not in their bank account.If you would like the money to be transferred to a bank account, please use the “<a href="https://secure.barion.com/BankTransfer" rel="noopener noreferrer" target="_blank">Bank transfer</a>” menu instead.

What is the difference between Sending money and Bank transfer?

Anyone with a Barion Wallet can send money to any email address, even if it doesn’t have an associated Barion Wallet. In such cases, the recipient can claim the money only after registering a Barion Wallet through the link provided in the notification email. This link remains active for seven days. If the recipient doesn't register within this time frame, we will automatically return the amount to the sender.If you already have a Barion Wallet, but with a different email address, <a href="https://www.barion.com/en/help/i-have-got-an-email-that-somebody-sent-me-money-using-barion-and-that-i-should-register-though-i-already-have-a-barion-wallet-what-should-i-do/" rel="noopener noreferrer" target="_blank">check out how you can receive the money in your existing Wallet</a>.

Barion sent me an email that somebody sent me money. What does this mean and what should I do?

This may happen if the sender entered an email address other than the one registered to your Barion account. In this case:
<ol>
 <li>To receive the money, click on the “Sign up“ button in the email.</li>
 <li>Below the “Login with your existing Barion account” sign, click on the “Log in” button.</li>
 <li>Enter the email address of your existing Barion Wallet, then click on the “Next” button.</li>
 <li>If you use passwordless login, authenticate yourself as usual.</li>
 <ul>
 <li style="text-indent: 1em;">If you use a password to log in, enter your password.</li>
 </ul>
 <li>After logging in, you'll receive a “Claim your money“ email at your email address, that the sender originally entered as the recipient. Open this email and click on the “Claim it now“ button.</li>
 <li>After this, the amount will be credited to your already existing Barion Wallet.</li>
</ol>

I have got an email that somebody sent me money using Barion and that I should register, though I already have a Barion Wallet. What should I do?

Is there a fee for receiving money?

If anybody sends you money, you will be informed via email. After logging in, you can also check the details of the transaction in question on the <a href="https://secure.barion.com/User/AccountHistory" rel="noopener noreferrer" target="_blank">Activity</a> page.

Where can I see that I have received money?

If you already have a Barion Wallet, then you will immediately get the amount.If you don’t have a Barion Wallet yet, you can check how to receive the money <a href="https://www.barion.com/en/help/barion-sent-me-an-email-that-somebody-sent-me-money-what-does-this-mean-and-what-should-i-do/" rel="noopener noreferrer" target="_blank">here</a>.

How long does it take for me to get money sent with Barion?

Meska operates as a marketplace, where merchants can receive payments directly from buyers.You can find more information about this here: <a href="https://www.meska.hu/Blog/post/BankkartyasfizeteslehetosegeaMeskahun?p=cG9zdF9pZD0xMjQ2.%257C" rel="noopener noreferrer" target="_blank">Using Meska with Barion payment</a> (in Hungarian).Important! Please note that Meska uses a blocking mechanism through the Barion system, which means that certain incoming transaction amounts may be blocked in your Wallet for a certain period of time, and you cannot access these amounts while they are blocked. Meska keeps the amounts blocked according to its own rules and makes them available based on the conditions it has defined. Please contact Meska directly for further information about how the blocking works and when the blocked amounts become available.

Special systems in Hungary - Meska

Through the <a href="https://secure.barion.com/BankTransfer" rel="noopener noreferrer" target="_blank">Bank transfer</a> menu you can transfer the e-money balance from your Barion Wallet to a bank account in any of the <a href="https://www.barion.com/en/help/to-which-countries-can-i-transfer-money/" rel="noopener noreferrer" target="_blank">supported countries</a>.Please note that withdrawal is subject to fees. You can find the details on the <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank" class="">Prices and Conditions of Barion</a> page.Transferring e-money to a bank account is not immediate. Depending on the verification level of your Barion Wallet, the process may take anywhere from a few minutes to several days. You can find more information about this <a href="https://www.barion.com/en/help/how-long-does-it-take-for-the-money-to-get-to-my-bank-account-after-a-bank-transfer/" rel="noopener noreferrer" target="_blank">here</a>.

What does bank transfer mean?

<h6>From browser to a new recipient</h6>
<ol>
 <li>Log in to your Barion Wallet from a browser.</li>
 <li>Go to the <a href="https://secure.barion.com/BankTransfer" rel="noopener noreferrer" target="_blank">Bank transfer</a> menu.</li>
 <li>Choose the “Add new” button.</li>
 <li>Select whether the beneficiary is an Individual or a Business.</li>
 <li>From the drop-down menu, select the Country of recipient's bank and the Currency.</li>
 <li>In the row of the “Recipient details” click “Account Number” to choose whether you want to enter an account number or an IBAN.</li>
 <ul>
 <li>Important: For international transfers, you must provide the IBAN.</li>
 </ul>
 <li>Click “Next”.</li>
 <li>Enter the amount you wish to transfer and an optional comment or reference.</li>
 <ul>
 <li>Important: Due to regulatory requirements, the beneficiary will see <a href="https://www.barion.com/en/help/why-does-the-barion-name-appear-as-payee-in-case-of-bank-transfers/" rel="noopener noreferrer" target="_blank">Barion as the initiator of the transaction</a>. We therefore recommend using the Comment field so that the beneficiary can identify who the transfer is from.</li>
 </ul>
 <li>Click on “Send”.</li>
 <li>Approve the transfer.</li>
 <li>You will automatically receive an email notification confirming that you have initiated a bank transfer.</li>
</ol>
 
<h6>From browser to a saved recipient</h6>
<ol>
 <li>Log in to your Barion Wallet from a browser.</li>
 <li>Go to the <a href="https://secure.barion.com/BankTransfer" rel="noopener noreferrer" target="_blank">Bank transfer</a> menu.</li>
 <li>Select the recipient. If multiple payout methods are associated with the recipient, choose the one you want to transfer to.</li>
 <li>Enter the amount and an optional comment or reference.</li>
 <ul>
 <li>Important: Due to regulatory requirements, the beneficiary will see <a href="https://www.barion.com/en/help/why-does-the-barion-name-appear-as-payee-in-case-of-bank-transfers/" rel="noopener noreferrer" target="_blank">Barion as the initiator of the transaction</a>. We therefore recommend using the Comment field so that the beneficiary can identify who the transfer is from.</li>
 </ul>
 <li>Click on “Send”.</li>
 <li>Approve the transfer.</li>
 <li>You will automatically receive an email notification confirming that you have initiated a bank transfer.</li>
</ol>
 
<blockquote>Important:</blockquote>
<blockquote>
 <ul>
 <li>Please note that transfers between your Barion Wallet and a bank account are subject to fees. You can find the applicable fees on the <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank">Fees and Conditions</a> page. Bank transfer fees vary depending on the currency and the destination country.</li>
 <li>If you are initiating an international transfer, enter the recipient’s IBAN.</li>
 </ul>
</blockquote>

How can I transfer money?

<h6>From the Barion app to a new recipient</h6>
<ol>
 <li>Log in to your Barion Wallet from your Barion app.</li>
 <li>Choose the Transfers &gt; New transfer option.</li>
 <li>Select the transfer method: “Bank transfer”.</li>
 <li>At the top of the page, select whether the beneficiary is an Individual or a Business.</li>
 <li>Enter the transfer details:</li>
 <ul>
 <li>the recipient bank’s country and the currency of the e-money you wish to transfer;</li>
 <li>in the row of the “Recipient details” click “Account Number” to choose whether you want to enter an account number or an IBAN;</li>
 <ul>
 <li>Important: For international transfers, you must provide the IBAN.</li>
 </ul>
 <li>the destination bank account number and the recipient’s name.</li>
 </ul>
 <li>Tap the “Next” button.</li>
 <li>Enter the amount you wish to transfer and an optional comment or reference.</li>
 <ul>
 <li>Important: Due to regulatory requirements, the beneficiary will see <a href="https://www.barion.com/en/help/why-does-the-barion-name-appear-as-payee-in-case-of-bank-transfers/" rel="noopener noreferrer" target="_blank">Barion as the initiator of the transaction</a>. We therefore recommend using the Comment field so that the beneficiary can identify who the transfer is from.</li>
 </ul>
 <li>Tap the “Send” button.</li>
 <li>Review the transfer details, and if everything is correct, click “Start Bank Transfer” to initiate the transfer.</li>
 <li>Approve the transfer.</li>
 <li>You will automatically receive an email notification confirming that you have initiated a bank transfer.</li>
</ol>
 
<h6>From the Barion app to a saved recipient</h6>
<ol>
 <li>Log in to your Barion Wallet from your Barion app.</li>
 <li>Tap the Transfers menu.</li>
 <li>From the recipient list, click on the partner you want to transfer to.</li>
 <li>Select a payout method.</li>
 <li>Enter the amount you wish to transfer and an optional comment or reference.</li>
 <ul>
 <li>Important: Due to regulatory requirements, the beneficiary will see <a href="https://www.barion.com/en/help/why-does-the-barion-name-appear-as-payee-in-case-of-bank-transfers/" rel="noopener noreferrer" target="_blank">Barion as the initiator of the transaction</a>. We therefore recommend using the Comment field so that the beneficiary can identify who the transfer is from.</li>
 </ul>
 <li>Click on “Send”.</li>
 <li>Review the transfer details, and if everything is correct, click “Start Bank Transfer” to initiate the transfer.</li>
 <li>Approve the transfer.</li>
 <li>You will automatically receive an email notification confirming that you have initiated a bank transfer.</li>
</ol>
 
<blockquote>Important:</blockquote>
<blockquote>
 <ul>
 <li>Please note that transfers between your Barion Wallet and a bank account are subject to fees. You can find the applicable fees on the <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank">Fees and Conditions</a> page. Bank transfer fees vary depending on the currency and the destination country.</li>
 <li>If you are initiating an international transfer, enter the recipient’s IBAN.</li>
 </ul>
</blockquote>

How can I transfer money from the Barion app?

In the “Partners” menu, you can save the details of individuals and businesses you frequently transfer funds to. This way, you won’t need to enter the beneficiary’s details every time you initiate a bank transfer. Simply select the saved partner.
<ol>
 <li>Log in to your Barion Wallet from a browser.</li>
 <li>Go to the <a href="https://secure.barion.com/Recipients" rel="noopener noreferrer" target="_blank">Recipients</a> menu.</li>
 <li>Click on the “New recipient” button.</li>
 <li>Select whether you want to save an Individual or a Business as a partner.</li>
 <li>Select the country of the partner's bank and the currency.</li>
 <li>In the row of the “Recipient details” click “Account Number” to choose whether you want to enter an account number or an IBAN.</li>
<ul>
 <li>Important: For international transfers, you must provide the IBAN.</li>
</ul>
 <li>Enter the Recipient’s details.</li>
 <li>Click on “Save”.</li>
</ol>
 
You can also add multiple payout methods to a saved partner:
<ol>
 <li>Click on a saved recipient.</li>
 <li>Choose “Add New Payout Method”.</li>
 <li>Enter the required details.</li>
 <li>Click on “Save”.</li>
</ol>

How can I save a new recipient?

<ol class=""><li class="">Log in to your Barion Wallet from a browser.</li><li class="">Go to the <a href="https://secure.barion.com/Recipients" rel="noopener noreferrer" target="_blank" class="">Recipients</a> menu.</li><li class="">Choose the partner you want to delete.</li><li class="">Click the three vertical dots next to the partner’s name, then select “Delete recipient”.</li><li class="">On the pop-up window, click on “Delete” to confirm the action.</li></ol>

How can I delete a saved recipient?

At Barion, we prioritize secure and compliant international transactions. Withdrawals are restricted to countries that:
<ul>
 <li>have adopted the International Bank Account Number system, and</li>
 <li>are clear of current FATF or EU-designated high-risk/non-cooperative jurisdiction lists.</li>
</ul>
<h6>Can the list of supported countries change?</h6>
Yes, the list of supported countries may be updated as regulatory requirements and international agreements change.
If you have any further questions about international bank transfers, please contact our <a href="https://secure.barion.com/Remark" rel="noopener noreferrer" target="_blank">Customer Support</a> team.

To which countries can I transfer money?

Transferring between a Barion Wallet and a bank account has associated fees, listed on <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank" class="">Prices and Conditions of Barion</a>. Bank transfer fees vary depending on the currency and the destination country.

Does withdrawal cost anything?

No, but the amount to be transferred and the withdrawal fee will be deducted from your account. You can find the associated fees, listed on <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank">Prices and Conditions of Barion</a>.

Is there a minimum amount for bank transfers?

The total processing time for withdrawals varies and may range from a few minutes to several days (for example, for an unverified Barion Wallet). If you verify your Barion Wallet, the processing time for withdrawals will also be reduced. You can find more information about the verification process on the following pages: <a href="https://www.barion.com/en/help/personal/limits-for-individuals/how-are-individuals-identified/" rel="noopener noreferrer" target="_blank">Individuals</a>, <a href="https://www.barion.com/en/help/business/limits-for-organizations/what-is-the-process-of-video-identification/" rel="noopener noreferrer" target="_blank">Organizations</a>.Your withdrawals are also processed through various monitoring systems, so the total processing time may vary. If additional review is required to complete your withdrawal, we will contact you.If you are a merchant accepting card payments, we may set a custom withdrawal time (withdrawal delay) when approving your shop. When you initiate a withdrawal, the Bank Transfer page will display the estimated arrival based on your custom withdrawal delay.

How long does it take for the money to get to my bank account after a bank transfer?

You can download the proof of a bank transfer, if:
<ul>
 <li>you have completed the full identification process in your Barion Wallet, and</li>
 <li>the bank transfer is successful.</li>
</ul>
To download the proof of the transfer:
<ol>
 <li>Click on the <a href="https://secure.barion.com/User/AccountHistory" rel="noopener noreferrer" target="_blank">Activity</a> menu item.</li>
 <li>Find the bank transfer for which you'd like to download the document (you can use filters to help you find it).</li>
 <li>Click on the row of the transaction to view the transaction details.</li>
 <li>Click on the “Download Proof of Transfer” button.</li>
 <ul>
 <li>The file will be downloaded as a PDF.</li>
 </ul>
</ol>
If the “Download Proof of Transfer” button doesn’t appear, the transfer isn’t successful yet. For information about bank transfer processing times, see <a href="https://www.barion.com/en/help/how-long-does-it-take-for-the-money-to-get-to-my-bank-account-after-a-bank-transfer/" rel="noopener noreferrer" target="_blank">here</a>.

How can I download the proof of a bank transfer?

A bank transfer most often fails because the specified bank account does not exist. This can happen even despite our system's automatic bank account format validation. If a bank transfer fails, we will notify you by email, and the transferred amount, along with the withdrawal fee, will be refunded to your Barion Wallet.Since Barion does not perform currency conversion, an international bank transfer may also fail if the beneficiary’s bank does not hold an account in the transferred currency and no correspondent bank is available to perform the required currency conversion and forward the funds. In such cases, the bank transfer will be unsuccessful, and the transferred amount, together with the withdrawal fee, will be credited back to your Barion Wallet. If a correspondent bank is available, the beneficiary’s bank will perform the currency conversion, and the exchange rate applied by the beneficiary's bank will be used.For more information regarding a failed bank transfer, please contact our <a href="https://secure.barion.com/Remark" rel="noopener noreferrer" target="_blank">customer service</a> with the details of the failed transfer.

What does an unsuccessful bank transfer mean?

If you accidentally entered a valid but incorrect bank account number when making a bank transfer, contact <a href="https://secure.barion.com/Remark" rel="noopener noreferrer" target="_blank">Barion Customer Service</a> for assistance.You will likely have to pay the bank fees associated with the reversal, and if the recipient disputes that the transfer was accidental, you can only recover your money through civil action.

What should I do if I transferred my money to a wrong account number?

Barion e-money accounts are not payment accounts and do not have an associated bank account number. For this reason, in transactions from the Barion Wallet to a bank account, Barion Payment Inc. is listed as the sender.Best practice is to include information in the reference field that will help the recipient to identify the transfer.

Why does the Barion name appear as payee in case of bank transfers?

Not directly at this time. You can transfer money to a PayPal account by first transferring the amount to a bank account and then transferring it from that bank account to your PayPal account.

Can I transfer money to a PayPal account directly?

Wise and Revolut do not always accept payments sent via Barion, and in such cases, they return the funds to us without any identifying information.In such cases, the amount is returned to Barion, but since the transfer does not include the top-up code for your Barion Wallet – which Wise and Revolut cannot know – we cannot automatically credit it to your balance. In such cases, we place the amount in what is known as “custody,” meaning we hold the amount until we can identify it. You can find our fees related to custody on the <a href="https://www.barion.com/en/prices-and-conditions/" rel="noopener noreferrer" target="_blank" class="">Prices and conditions</a> page.So, if Wise or Revolut was unable to accept the amount you sent and returned it to Barion, please ask them for a transfer confirmation and send it to us via the <a href="https://secure.barion.com/Remark" rel="noopener noreferrer" target="_blank" class="">Customer Service</a> menu in your Barion Wallet. Based on this, we can credit the amount to your Barion Wallet balance. The confirmation is usually available for download on the platform of Wise or Revolut, under the original transaction.

Why don't Wise and Revolut accept wire transfers via Barion?

<h6>Wallet closure from a browser</h6>
<ol>
 <li><a href="https://secure.barion.com/" rel="noopener noreferrer" target="_blank">Log in</a> to your Barion Wallet from a browser.</li>
 <li>Click on the top-right corner profile icon and choose <a href="https://secure.barion.com/Close" rel="noopener noreferrer" target="_blank">Close</a>.</li>
 <li>If your Barion Wallet has a balance, enter:</li>
 <ul>
 <li>an optional comment,</li>
 <li>the country of recipient’s bank,</li>
 <li>the beneficiary’s bank account number, and</li>
 <li>the beneficiary’s name.</li>
 </ul>
 <li>Click on “Close Wallet”.</li>
 <li>Select “Close Wallet” in the pop-up window.</li>
 <li>Approve Wallet closure on your authentication device.</li>
</ol>
<h6>Wallet closure from Barion application</h6>
<ol>
 <li>Open and log in to Barion app.</li>
 <li>Go to Other &gt; Profile.</li>
 <li>Tap “Close wallet”.</li>
 <li>Choose “Yes” in the pop-up window.</li>
 <li>If your Barion Wallet has a balance, choose whether you want to transfer the e-money to an Individual or a Business.</li>
 <li>Enter the required details.</li>
 <li>Tap “Next”.</li>
 <li>Confirm the action.</li>
</ol>
 
Note that you won’t be able to delete your Barion Wallet as long as <a href="https://www.barion.com/en/help/i-would-like-to-close-my-barion-wallet-but-i-can%E2%80%99t-why/" rel="noopener noreferrer" target="_blank">you have a pending transaction, or money on more than one subsidiary accounts</a>.
If you have forgotten your password and cannot log into your Wallet, you can set a new password with the “Did you forget your password?” option. To set a new password, you have to answer the security question you set when you activated your Wallet.

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